Opus It Intranet

| Role | Permissions | |--------------------|-----------------------------------------------------------------------------| | | View KB, submit tickets, use self-service tools, view personal dashboard. | | Support Agent | Manage assigned tickets, write KB drafts, view monitoring (limited). | | System Admin | Full access to CMDB, user management, view all logs, configure integrations.| | Security Officer | Audit logs, security policy edits, approve access changes, review RBAC. | | Developer | Access CI/CD controls, deployment logs, environment configs (non-prod). | | Manager | Reports, SLA dashboards, approval of changes/requests. |

Unlike standard intranets (like SharePoint or Basecamp), an Opus-style intranet focuses heavily on: opus it intranet

: The homepage can be customized by users to display relevant news, apps, and "MyLinks" for frequently visited content. use self-service tools