The serial number might have been typed incorrectly, or it is bound to another user's account. 2. Management via Hik-Partner Pro

Keep a digital copy of your serial number in a secure location.

Enter the device's IP address in your browser's address bar. Log in with your admin credentials. Configuration System Settings The serial number will be listed under Device Information

: Authenticity is often confirmed by attempting to register the device on official platforms. If a server does not recognize the serial number during setup on the Hik-Connect Hik-Partner Pro

Alternatively, the most direct method for a global is to visit the Hikvision Online Warranty Inquiry System :

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