Jenson had been a freelance UX designer for seven years, and he’d learned two useful rules the hard way: always underpromise, and never stop listening. Still, when the Alura TNT team reached out with a project titled “A Demanding Client” and a firm deadline of June 26, 2019, he felt the old familiar tightness in his chest—equal parts challenge and opportunity.
The date 26062019 stands as a monument to what happens when you say “yes” to everything. The demanding client is not a problem – it is a symptom of poor boundaries. Remember Alura, TNT, and Jenson. Then write better contracts.
The keyword perfectly encapsulates three distinct flavors of demanding client behavior: