Using open-ended "How" and "What" questions to give the other party an illusion of control while they actually solve your problems. The Power of "No":
In this volatile environment, the central thesis of the book—that "no" is the start of the negotiation, not the end—resonated deeply. The audiobook’s accessibility online allowed listeners to absorb these strategies during their daily walks or commutes, often immediately applying them to high-stress Zoom calls or tense family discussions. The specific lessons on "mirroring" (repeating the last few words of a counterpart to build rapport) and "labeling" (identifying the other person's emotions) became essential tools for a population struggling to connect emotionally through screens. never split the difference audiobook online listen 2021
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Never Split the Difference: Negotiating as if Your Life Depended on It The specific lessons on "mirroring" (repeating the last