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This concept describes the human tendency to collapse what actually occurred with our interpretation of it. For example, if a colleague doesn't reply to an email, "what happened" is simply that no email was received. The "story" might be that the colleague is being disrespectful or that you are being ignored. Distinguishing between these allows for more effective, less emotional "work". 3. Rackets™: The Payoff and the Cost landmark forum notes pdf work